![]() Oh what a sharp practice ! Dire customer services. ![]() On that occasion Agrigem wanted me to re-buy the goods until they traced the non-delivered goods so that a refund would be issued. MP3 Automagic CD Cover Creator Label: 565.CLC Bestandsextensie: Microsoft Schedule+ 7 Habits Mission Statement: 566.CLD Bestandsextensie: Canon CD Label Template: 567.CLDCVT Bestandsextensie: CD-LabelPrint Converted Data: 568.CLDLYR Bestandsextensie: TerraGen Cloud Layer: 569.CLE Bestandsextensie: Icon Lock-iT Locked Format Indicator: 570.CLEAN. This comes on top of previous order which was lost by its previous courier DPD. Arrogance of Agrigem to assume customers want goods delivered on a pallet without at least informing them of this delivery method. If I had been told it was to be a pallet delivery I would have shopped elsewhere. I am medially unable to lift anything heavy - discriminatory behaviour by Agrigem who never informed me it would be a "pallet delivery". Delivery man was kind enough to remove the bags. Order was for 8 bags - not expecting delivery on a huge wooden pallet. Nowhere to leave pallet nowhere to dispose of pallet. Lorry with product turned up with goods on a pallet. No delivery email, as stated on its website. AWFUL customer service: takes no account of customer disability. It’s not going to stop me eating but you get the true measure of a company when something goes wrong so be warned.Īppalling, arrogant, discriminatory customer services You can’t charge someone because they opened the box, UK law specifically states that but Agrigem apparently work to a different set of rules and do charge for opening the box… My total order was over £150 Ultimately I’ve put the sprayer down to experience, hopefully you guys can learn from my £24 mistake. All that does is show they are breaking UK distance selling regulations in black and white. When I pointed out the illegal charges Agrigem just said those are our terms and conditions and linked to a section of their website. I would have ended up with an £11.05 refund on a £24 item. When asking about returns Agrigem make an illegal restocking charge on all returns. In my opinion it wasn’t fit for purpose and I was disadvantaged buying online compared to someone walking into a shop. Straps weren’t fitted as per the instructions and it just wasn’t something you’d buy if you saw it in a shop. Please note - due to regulations you will be required to provide a valid herd, flock or PU number when purchasing this Item.Agrigem make illegal charges on returns Recently bought a knapsack sprayer which turned out to be rather cheap and nasty. Very toxic to aquatic life with long lasting effectįor more information, click on the links below May cause damage to kidneys through prolonged or repeated exposure. Please note - due to regulations you will be required to provide a valid herd, flock or PU number when purchasing this Item.
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